Who we are:
Smith & O’Sullivan Limited (‘we’, ‘us’ or ‘our’) an SME specialising in delivering property maintenance repairs and services within the London, Home Counties and the South East of the United Kingdom. We are registered in England & Wales since November 1979 our registration number is 1394213. We are registered with the Information Commissioner’s Office (ICO) our registration number is Z8463121.
Compliance is key to our business and we take your privacy very seriously, when we do collect data, we do so under the General Data protection Regulations as a Data Controller and Data processor. By Data Controller we mean that we determine the purpose and the way in which your personal data is and shall be processed.
We may make changes or amendments to this notice. We shall notify you of any changes and we shall update this Privacy Notice via our website.
The purpose of this notice is to help you understand how and why we collect information from you;
When do we collect your data?
We will collect your personal information in a number of ways:
What type of data do we collect?
Collecting very specific and relevant information is a necessary part of us being able to carry out our business activities and to provide our services. In carrying out our business we collect the following information from different groups of people
Why do we need your data?
Data protection says we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
We can break the data we collect into the following categories;
Employee and Operatives Data: is collected and handled by HR/Administration to fulfil our legal obligations and to ensure the safety of the employee and our clients as follows;
Supplier Data/Sub-Contractor Data:
We collect data from you to enable us to carry out our contractual arrangements to fulfil our legal obligations and to ensure the safety of our employees, our clients and yourselves as follows;
As a customer or client (prospective, current or past) of Smith & O’Sullivan Ltd we need to collect and use information about you, supplied by you, your company/organisation, residents, tenants and/or clients as follows:
Website Visitors; We use third party services to generate useful insights into visitors to our site and to help us manage the services we provide, this includes information such as how you use our website, the frequency with which you access our website and the times that our website is most popular.
We do not allow or offer the use of our services or websites by any person under the age of 16 years old. Should you know of anyone under the age of 16 year that has provided us with information, please contact us as soon as possible via the following methods:
How we look after your data:
We are committed to ensuring that your information is secure at all times, in order to stop unauthorised access or disclosure, we have put into place suitable physical, electronic and managerial procedures to safeguard the information we collect. We continually monitor our systems for potential areas of vulnerabilities and attacks and we regularly carry out penetration testing to identify additional ways to protect your data and our business.
How long we keep your data:
We will only keep your data for as long as it is necessary for the purpose for which it was collected. At the end of the required retention period we will destroy, delete or anonymise your data.
Who do we share your data with?
Sometime we have to share your personal data with trusted third parties in order to fulfil our contractual and legal requirements, to ensure your data is kept safe we apply the following policies to all organisations;
Examples of the type of third parties we work with are:
Very occasionally we may be required to share your data with a third party for their own purposes, we will only do so in very specific circumstances and requests will be assessed on a case by case basis taking your privacy into consideratione.g.;
For further information please contact: firstname.lastname@example.org
Links to other websites:
Our website may contain links to other websites of interest, these links leave our website, and this means we have no control or responsibility for the privacy and protection of information you may have provided whilst visiting such sites. Please be aware as these external sites are not governed by this Privacy Statement you should check the Privacy Statement applicable to the website you are visiting.
Where your data is processed:
In order to provide our services we may sometimes be required to share your personal data with one of our trusted third parties outside of the European Economic Area (EEA).
On such occasions we do this, we have procedures in place to ensure your data receives the same protection as it would if it stayed within the EEA. For more details please contact
Controlling your personal information and your rights:
You have the right to request:
You have the right to request any information about yourself that we may hold and also to have that information corrected should it be inaccurate. If you would like to review personal data we hold please contact: Smith & O’Sullivan Ltd, 2 Bentalls, Pipps Hill, Basildon, Essex, SS14 3BS or e mail: email@example.com
Right to Withdraw Consents:
When you have given us your consent to personal data, you have the right to change your mind and withdraw consent at any time.
However, we process the majority of personal data on the basis of our legitimate interest.
You can ask us to stop for reasons related to your individual situation, we must comply with this unless we believe we have legitimate overriding reasons to continue processing your personal data.
You have the right to stop the use of your personal data for marketing activities whether through selected, direct or indirect channels:
Prior to complying with any request under this Privacy Notice we will ask you for proof of identify. This is to protect the confidentiality of your information. If you authorize a third party to make a request on your behalf we will require them to have proof of permission to act on your behalf.
Contacting Smith & O’Sullivan Ltd:
The Administration Manager, Smith & O’Sullivan Ltd, 2 Bentalls, Pipps Hill industrial Estate, Basildon, Essex, SS14 3BS.
Should you be dissatisfied with our response or believe we are not processing your personal data in accordance with the law you have the right to complain to the
Information Commissioners Office (ICO) for further information please visit https://ico.org.uk/
When you visit the Website we set Google Analytics cookies to measure the number of visitors, to see how visitors navigate the site and to see which resources they access. This helps us to improve the way the Website works. To prevent Google Analytics cookies being set, you may install the Google Analytics Opt-Out Browser Add-On.
By continuing to use this Website, you consent to the relevant cookies being set on your device.
For general information about cookies and how to disable them, please visit http://www.allaboutcookies.org
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Smith & O’Sullivan Ltd Property Services are registered and accredited by the following organizations and associations as listed below: